How to whitelist domains
If no shows appear in your portal and only a blank/white is displayed (as shown in the image below), your company firewall may be blocking the domains used by FFAIR.
Resolution Steps:
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Check Firewall Settings:
- Confirm with your IT department that firewall settings may be the cause of the issue.
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Whitelist the Following Domains:
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Ensure the following domains are whitelisted in your company firewall settings:
- https://us-central1-ffair-live.cloudfunctions.net
- https://ffair-live-console.web.app
- https://app.ffair.io
- https://app.ffair.co.uk
- https://ffair-live-console.firebaseapp.com
- https://firestore.googleapis.com
- https://www.googleapis.com
- https://firebasestorage.googleapis.com
- https://fonts.googleapis.com
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Verify Connectivity:
- Ensure that your internet connection is stable.
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Refresh the Portal:
- After whitelisting the domains, refresh the portal to check if the issue is resolved.
Note: If the problem persists after following these steps, contact your IT support or FFAIR customer support for further assistance. Whitelisting the specified domains is crucial to ensure seamless access to FFAIR services.