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Email Cloaking Feature

The Email Cloaking feature is a paid upgrade designed for Organisers who want all notifications for their events to come from a custom-defined email address. This feature ensures professional, branded, and secure email communications.

How to Access the Email Cloaking Feature

  • Go to the "Show Settings" section in your organiser dashboard.

  • Locate the "Notification Settings" section.

  • Click the 'Pencil' icon to open the purchase pop up.

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Purchasing the Email Cloaking Feature

  • Click the "Purchase" button in the pop-up.
  • Complete the payment through the embedded Stripe page.
  • A receipt will be generated and sent to your registered email by Stripe.

Using the Email Cloaking Feature

  1. Enable Custom Notification Sender:

    • Open the "Notification Settings" section.

    • Click the "Change Notification Sender" toggle to turn it on.

  2. Fill in the Required Fields:

    • From Name: Enter the sender's name (required).

    • From Email Address: Enter the email address to be used as the sender (required). Ensure it follows standard REGEX validation.

    • Reply-To: Provide a valid email address for replies (required).image-20240605-121510

  3. Validation Process:

    • The system will extract the domain from your email address and whitelist it in the email sender platform before activating the custom sender.

  • Shared Email Domains: If you attempt to use the same email domain for multiple shows, a confirmation pop-up will appear: "This email domain is used by another show. Changing the credentials will update them for all associated shows. Do you want to proceed?"

  • Reverting to Default Sender: You can switch back to the default notification sender at any time by turning off the "Change Notification Sender" toggle.