Manage Show Settings

1. Navigate to the Show Settings Page:

• Log in to your portal.
• Select the relevant Show.
• In the left menu, find and click on "Settings."

2. Profile Settings:

• Set your show logo by pressing upload and selecting your logo. A .jpg or .png format is recommended, with dimensions of 300 x 300px.
• Set your Show Card image by pressing the upload icon and selecting your file. Optimal formats are .jpg or .png, with dimensions of 1366 x 132 px.
  • To hide a gradient overlay, select the "Hide Gradient Overlay" checkbox.
    

• Use the edit symbol to add/edit the Show Name, Venue Name and address, and Onsite Contact details.
• Choose between Metric or Imperial Units of measurement by pressing the edit symbol and selecting from the dropdown menu, once selected press Save.
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3. Show Dates:

• Show Dates and Times are set when creating a show. If you need to edit them, press the edit symbol and adjust the Date and Time.

4. Packages:

• See "Add Packages" for a comprehensive guide.

5. Build/Persona Types:

• See "Add Build/Persona Types" for detailed instructions.

6. Custom Exhibitor Fields:

• See "Add Custom Exhibitor Fields" for a step-by-step walkthrough.

7. Email Templates:

• There are four editable Email Templates including Exhibitor Invite Emails, Due Tasks, Overdue Tasks, and Task Submissions by pressing the three-dot menu and selecting "Edit."

8. Messaging Board

• You have the option to switch on 'Live Chat' with your exhibitors via the messaging board feature.
• If you enable this feature, exhibitors have a chat box on their console, where they can message you directly. You will receive email and in-app notification of any new chat messages.
• The chat box is shared between all users for each exhibitor company, meaning if 'user 1' from 'exhibitor company A' messages you, 'user 2' from 'exhibitor company A' can see the chat history. This is great for ensuring you are not answering the same question multiple times for one exhibitor.
• You can toggle this messaging board on and off. If you switch if on, it is added to the left hand menu on a show. If you switch it off, exhibitors cannot see it.

9. Notification Settings

1. Email Cloaking
2. Frequency
   1. The Frequency feature lets you control how often task reminder emails are sent to exhibitors.
   2. Default setting: weekly reminders, every Monday at 7am, starting from the date you choose.
   3. As your event gets closer: you might want to increase the frequency. For example, twice per week, or even daily reminders to capture those last-minute responses.
      
      

10. Exhibitor Shop

• Set the currency for your show's shop.
• Set the VAT rate for your show's shop.
• Copy this shop link into tasks or your show info to direct exhibitors to the shop.
• Invoice forwarding enables users outside of FFAIR to receive a copy of any invoices you receive from the shop, for organiser revenue.
• Bank Transfer payment method can be toggled on or off. If off, your exhibitors can only pay by credit/debit card. If it is on, the have the option to pay by bank transfer (directly to Stripe) and they will receive an invoice upfront.
• Bank transfer - minimum order allows you to set a minimum order value that bank transfer will be available for, if you choose to switch it on.

11. Integrations

• See Integrations for more information

12. Local Map Settings

• See Custom Terminology for more information

13. Electronic Signature

• The Electronic Signature feature lets you create or upload your signature in FFAIR. Once added, your signature can be applied to task approvals. This allows you to generate an official Task Approval Certificate that exhibitors can download and bring with them to the event.
  
  Example:
  When you approve an exhibitor’s stand plan, the system can generate a certificate showing official sign-off, stamped with your electronic signature.
  
  This provides exhibitors with clear, documented approval and helps streamline onsite checks.