When I click the file 'Upload' button in a task, it does not work. Or When I attempt to download a file/report from FFAIR it does not download
Often, cache issues are the reason for files not uploading/downloading as expected.
To rectify, please clear your broswer cache, close your broswer, and re-open it if you are:
- Clicking on the Upload
button within a task andthere is no response - Clicking the download
button on your console and there is no response.
To clear your broswer cache:
On Chrome
- Click on the 3 vertical dots on the top right corner
- Click on History
- Click on Clear browsing data on the left sidebar
- In the popup that appears, select a “time range” and the options Cookies and Other site data and Cached Images and files
- Click on Clear data
On Microsoft Edge
- Click on the 3 horizontal dots on the top right corner
- Click on Settings
- Under the Clear browsing data option, click on Choose what to clear
- Select the checkbox Cookies and saved website data and Cached data and files
- Click on the Clear button
On Firefox
- Click on the 3 vertical lines on the top right corner
- Click on Library and then History
- Click on Clear Recent History
- In the popup that appears, select a “time range” and the options Cookies, Cache, etc.
- Click on Clear Now
On Safari
- On the keyboard, press Command+Y
- Click on Clear browser history
- In the popup that appears, select the time range and then click on Clear History
The keyboard shortcuts for the same are:
- For windows, “Ctrl+Shift+R”
- For Mac, “Command+Shift+E”