Using the 'Review Orders' feature

The ‘Review Orders’ feature on the FFAIR platform enables suppliers to approve or reject orders for specific products before they proceed.

The ‘Review Orders’ feature allows you to:

• Mark products as requiring approval.
• Assign specific users to approve orders.
• Manage and track order approvals directly in the platform.
• Provide feedback to exhibitors through approval or rejection comments.

Step 1: Setting Up Product Approvals

1. Access the Product Drawer: Log in to your FFAIR supplier account and navigate to the product you wish to set up, on the Products page.

2. Enable Approval: Click the '3 dot' menu to the right of the product name.

3. On the 'Edit Product' drawer, locate the Approval field.

4. Select Not Required (default) or By Supplier to enable approvals.

5. Assign specific supplier users from the dropdown menu. These users will receive notifications for relevant orders.

Step 2: Managing Orders Requiring Approval

1. Receive Notification:
   When an order is placed for a product requiring approval, the assigned approver will receive an email with the subject:
   "Approval Needed – New Order Received for <Show Name>."

2. Click the Open Order button in the email to view the order.

3. The Order Drawer includes details of the order and options to approve or reject.

4. Approve the Order:

   • Click Approve and fill in optional comments or attach files.
   • Confirm your action to notify the exhibitor and enable payment.

   Exhibitor notification subject:
   "Great News! Your Order for <Show Name> is Approved – Complete Your Payment Now."

5. Reject the Order:

   • Click Reject, provide a required comment, and optionally attach files.
   • Confirm your action to cancel the order and notify the exhibitor.

   Exhibitor notification subject:
   "Order for <Show Name> Not Approved – Please Review for Details.

Step 3: Tracking and Managing Order Statuses

1. View Order Status:

   • Navigate to the Orders page within a show to see the status of each order:
     • Waiting for Approval: Pending approver action.
     • Rejected: Order canceled with exhibitor feedback.
     • Approved: Order ready for payment.

2. Approval Notes:
   For each order, you can view:

   • Approver names.
   • Comments or feedback.
   • Date and time of approval/rejection.
   • Links to attached files.